Returns & Exchanges

 

free garter resizing  We strive to assist you in making your wedding day perfect by providing alluring heirloom wedding accessories. In the event that you are dissatisfied with the product(s) purchased, please contact us within 3 days of receiving your order. Items with personalization and custom options are not available for return or exchange.

 Returns:

  • Returns are accepted within 3 days of delivery
  • Returns will be refunded for the purchase price
    • Funds will go back on the card paid with with OR as store credit in the form of a gift card
  • Shipping fees are non-refundable 
  • Items with personalization or custom options are not available for return
  • Please see the return and exchange form included with your order
    • Fill out and return to: The Ragged Diamond 2500 County Road 370, Dublin, TX 76446

Exchanges: 

  • Exchanges are accepted within 3 days of delivery 
  • Shipping fees are non-refundable and you may incur additional shipping fees
  • Items with personalization or custom options are not available for exchange 
  • Re-sizing/size exchange is offered free of charge
    • Buyer will incur a small shipping charge for the exchange set
    • Re-sizing/size exchange may take up for 15 days to fulfill 

    Note: If shipping a return or exchange to us, we do recommend insuring the package. We will not refund items if the package is not received by us or if the original item or its packaging is damaged. Items must be in their original packaging and in re-sellable condition. Items that are personalized or customized are non-refundable and will not be approved for return. Please roll sashes before placing into the box; folded and wrinkled sashes may qualify for a 15% restocking fee.